在运营亚马逊店铺时,难免会遇到一些不满意的客户留下差评。作为卖家,如何高效地应对这些差评,维护好自己的品牌形象,才是关键。以下是一些专业的亚马逊卖家高超的差评应对技巧,希望对你有所帮助。

如何回应 Pressor 1

作为主导者,你可以轻易忽略这个评价者。然而,你应该暗示他,很遗憾商品配送流程不如他期待的优质。那么他的意见就会被解读为是个人偏好的问题。比起个人偏好,当你更能接受批评时,你听起来会是不求回报的。

例：Hi Pressor 1, we are very sorry that we were not able to meet your expectations for shipping we are currently trying to implement tracked shipping that will be available for all of our shipments. Please continue to se our service, and allow us a grace period to make this transition due to our large inventory. If you feel satisfied with everything else please reconsider the negative rating you've given us. And if we can be of any further assistance, please let us know as soon as possible. Thank you!

如何回应 Wendell

你必须迅速作出响应。关键在于时间,简要地强调你已经在处理他的问题。

例：Dear Wendell, we're sorry it was never delivered. We will check our system immediately and respond to you promptly.

如何回应 Katherine

坦白承认错误,负起管理与客户服务疏失的责任,提供机会做出修正并重新建立商务关系。最重要的是,及时的回应将为你的企业树立一个有利的形象,因为大部分的抱怨都能透过更好的沟通与客户服务来解决。

例：Hi Katherine, we're sorry that you seemed to get the run-around. Often we suggest checking with the post office because a large portion of the shipping errors occurs there. It's a mistake on our part for not offering you a replacement. We are more than willing to try to resolve this bad experience for you at the earliest Please let us know if you would like a replacement. Thank you!