当我们给客户发了报价邮件之后，客户却一直不回复，我们应该如何跟进呢？首先要分析一下客户不回复的可能原因。一是客户可能正在放假,比如欧洲、日本、中东客户的假期较多,国外比较注重休息,假期中是不会看邮件的。二是客户可能出差或参加展会,这种情况下客户的自动回复邮件会说明人不在办公室。三是客户自己可能有其他事情耽搁,无法及时回复。还有一种可能是客户通过对比现有供应商的价格后,认为你的报价不合理,所以暂时不理你了。这种情况就需要你在跟进时解释清楚。

下面我们推荐6种跟进邮件的模板供您参考:

1. Hope everything are going good.

I have sent you the price list of xx,did you see it?

I will highly appreciate it if you could let me know.

Thanks a lot in advance.

2. Good day.

Still no reply from you,I wonder if you receive my email or not.

It is my job responsibility to follow up you and improve my work and offer you better support.

Many thanks.

3. Nice day.

Regarding xx inquiry,I have answered you with xx quote and details on Mar 30th,please check it.

Is there anything we can do to help you or any information we can provide for you?We will be very obliged if you could kindly tell me.

Thanks.

4. Wish you happy work and life.

It is 3 weeks since I sent you quote regarding xx.But there isn't feedback from you.No matter whether the answer is positive or negative,it is a great help for me to meet your request and provide satisfactory service for you.

Thank you.

5. Hope everything goes well.

Fully understand you are very busy,but I need to confirm the quote(confirm sample) with you.Would you please do me a favor?

Thanks.

6. Happy weekend.

We pay much attention to clients'comment and I value our relationship.

We do hope to offer you fast and accurate response and biggest support.We are always trying to improving our service quality to meet clients' requirements to the fullest.Could you kindly give us a hand?

Thanks.

除了以上几种邮件模板之外,您还可以不定期地向客户发送工厂的新产品等信息,以图片或PDF的形式,让客户了解您们的专业服务,这样也可以增大客户回复的几率。