简介

作为跨境电商卖家,如何应对买家的各种询盘和需求是一个常见的难题。本文分享了5个速卖通询盘回复的沟通模板,涵盖了库存不足、买家砍价、断货等常见情况,希望对您有所帮助。

1. 催促下单,库存不多

> Dear X,

>

> Thank you for your inquiry.

>

> Yes, we have this item in stock. How many do you want?

>

> Right now, we only have X lots of the X color left. Since it is very popular, the product has a high risk of selling out soon. Please place your order as soon as possible.

>

> Thank you!

>

> Best regards,

> (Your name)

2. 回应买家砍价

> Dear X,

>

> Thank you for your interest in my item.

>

> I am sorry but we can't offer you that low price you asked for. We feel that the price listed is reasonable and has been carefully calculated, leaving me limited profit already.

>

> However, we'd like to offer you some discounts on bulk purchases. If your order is more than X pieces, we will give you a discount of xx% off.

>

> Please let me know for any further questions. Thanks.

>

> Sincerely,

> (Your name)

3. 断货(out of stock)

> Dear X,

>

> We are sorry to inform you that this item is out of stock at the moment. We will contact the factory to see when they will be available again. Also, we would like to recommend to you some other items which are of the same style. We hope you like them as well. You can click the following link to check them out.

>

> http://www.aliexpress...

>

> Please let me know for any further questions. Thanks.

>

> Best regards,

> (Your name)

4. 支付方式选择(Escrow),提醒折扣快结束了

> Hello X,

>

> Thank you for the message.

>

> Please note that there are only 3 days left to get 10% off by making payments with Escrow (credit card, Visa, MasterCard, Money Bookers or Western Union).

>

> Please make the payment as soon as possible. I will also send you an additional gift to show our appreciation.

>

> Please let me know for any further questions. Thanks.

>

> Best regards,

> (Your name)

5. 合并支付及修改价格

> Dear X,

>

> If you would like to place one order for many items, please first click "add to cart", then "buy now", and check your address and order details carefully before clicking submit. After that, please inform me, and I will cut down the price to US$XX. You can refresh the page to continue your payment.

>

> Thank you.

>

> If you have any further questions, please feel free to contact me.

>

> Best regards,

> (Your name)

常见问题解答(FAQs)

Q1: 如何快速回复买家的询盘?

A: 建议使用上述的标准化回复模板,可以根据具体情况进行合适的调整。回复及时并保持专业友好的语气很重要。

Q2: 买家要求低价,如何应对?

A: 可以解释价格的合理性,同时提供批量优惠等其他优惠措施,以找到双方都满意的价位。

Q3: 产品临时缺货怎么办?

A: 及时告知买家,并推荐相关替代产品。同时也可以承诺尽快补货。

Q4: 买家要求特殊支付方式,该如何处理?

A: 可以提供优惠措施来鼓励买家使用指定的支付方式,如Escrow等,但要注意保持友好沟通。

Q5: 买家要求合并订单如何操作?

A: 引导买家先下单,然后联系卖家进行价格调整。这样既能满足买家需求,又能确保交易顺利进行。