跨境电商交易中,常会出现一些商品配送不当、退款争议等问题,这时商家需要运用恰当的商务英语与买家沟通,妥善解决纠纷,维护双方的良好合作关系。本文将为您介绍一些跨境电商投诉处理的实用英语句型。

一到购买后发现商品质量问题,买家可以采用如下句型表达:

1. I am writing to complain about the [product name] I purchased from your store last month. 我写信是为了投诉上个月在你们店里购买的[产品名称]。

2. When I unpacked the item, I found that [describe issue, e.g. dozens of pages were missing, there was a large hole, a button was missing]. 当我打开包裹检查时,发现[描述问题,如几十页丢失、有大洞、一个按钮不见了]。

3. I am very disappointed and upset by this. 我对此感到非常失望和沮丧。

4. I would like you to send me a replacement [product name] as soon as possible. 我希望你们尽快寄给我一个完好的[产品名称]。

如果出现交货延迟的情况,商家可以使用以下句型进行解释和道歉:

5. I am writing to apologize for the late delivery of your order [order number]. 我写信是为了就您的订单[订单号]的延迟交货道歉。

6. We normally pride ourselves on keeping to our delivery dates, but in this case the order was more complex and time-consuming than we had expected. 我们通常为能按时交货而自豪,但这个订单比我们预期的要复杂耗时。

7. Our revised delivery date is now [date]. We hope this revised date is suitable, and we greatly regret any inconvenience that may have been caused. 我们修改后的交货日期是[日期]。我们希望这个日期能够满足您的需求,对给您带来的不便,我们深感抱歉。

总之,在跨境电商投诉处理中,商家要做到诚恳沟通、积极解决问题,以此维护双方的良好关系。希望以上商务英语句型对您有所帮助。

FAQ:

Q1: 如何投诉跨境电商产品质量问题?

A1: 可以采用"I am writing to complain about the [product name] I purchased..."等句型,明确描述问题所在,表达失望情绪,要求商家尽快更换。

Q2: 商家如何应对交货延迟的投诉?

A2: 商家可以使用"I am writing to apologize for the late delivery of your order..."等句型,解释原因并道歉,同时提供修改后的准确交货日期,表示理解买家的不便。

Q3: 商家在回复投诉时应注意哪些?

A3: 商家应做到诚恳沟通,积极解决问题,并用恰当的商务礼貌语言,以留下良好印象,维护双方的合作关系。