在跨境电商交易中，商品运输过程中可能会出现各种问题,如货物丢失、运单无法查询、商品被扣关或与描述不符等情况。一旦出现这些异常情况,买家就可能申请退款或退换货。商家应积极与买家沟通协商,及时回复询问,并尽力与物流公司联系解决物流问题。下面介绍买卖双方在退换货、退款过程中常用的商务英语表述。

1. 表达退换货意愿

- *"If it's not suitable, can I return it/may I bring it back?"*

- *"You can take it back within 3 days for whatever your reason is."*

2. 询问退款

- *"Could I demand a refund, please?"*

- *"We only allow you to exchange it for another one."*

3. 说明商品质量问题

- *"There is something wrong with it. Can I exchange it for a good one?"*

4. 说明退换货政策

- *"You have 7 days to contact us and 30 days to return it from the date it was received, If this item is in your possession more than 7 days, it is considered used and we will not issue you a refund or replacement. There are no exceptions! Shipping cost is bear by both seller and buyer in half."*

5. 说明退货要求

- *"All returned items must be in the original packaging and you must provide us with the shipping tracking number, specific reason for the return, and your post number."*

6. 说明退款或换货流程

- *"We will refund your full winning bid amount, upon receipt of the item in its original condition and packaging with all components and accessories included , after both buyer and seller cancel the transaction from AliExpress. OR, you may choose to have a replacement."*

7. 说明商家承担运费

- *"We will bear all the shipping cost if the product(s) is (are) not as advertised."*

常见问题解答 (FAQs):

Q1: 如果收到的商品与描述不符,我可以要求退款吗?

A: 是的,如果收到的商品与描述不符,您可以要求退款。商家承诺"如果产品不像广告宣传的那样,我们将承担所有的运输费用"。

Q2: 收到商品后多久内可以申请退换货?

A: 根据商家政策,您有7天的时间联系商家,30天内可以将商品退回。如果超过7天,商品将被视为已使用,商家将不予退款或更换。

Q3: 退货需要提供哪些信息?

A: 您需要提供商品的原始包装、装运单号、退货原因以及您的邮政编码。

Q4: 退货的运费由谁承担?

A: 根据商家政策,运费由卖家和买家各承担一半。如果商品与描述不符,商家将承担全部运费。