文章标题: 亚马逊侵权申诉全流程 内附模板

简介:

您是否曾经遇到过无意识侵权却被取消销售权,或者突然被他人投诉却不知道侵权原因?又或者被某个商标或专利所有人投诉却不确定是否属于侵权呢?本文将为您详细介绍亚马逊侵权申诉的全流程,并附上模板供您参考。

文章内容:

Part1. 收到投诉邮件莫惊慌

通常来说,我们卖家收到的官方投诉告知邮件的格式都为以下格式：

Hello,

We received a report from a rights ownerthat the items at the end of this email infringe their utility patent rights. (投诉原因：发明专利侵权)

If you want to resolve this dispute,contact the rights owner:

-- xxxx xxxx, xxxxxxxxx@xxxxxxxxx.com (邮箱后缀有时候可以看出投诉方的公司简称)

-- Patent number: US xxxxxxxxxxxx

Please work directly with the rights ownerto resolve this matter. （官方意见：联系投诉方解决问题）

ASIN: xxxxxxxxxxxx（ASIN码） -xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx(侵权Listing的标题)

Complaint ID: xxxxxxx

Sincerely,

Amazon.com

收到邮件后不需慌乱， 认真仔细看好邮件中提到的每一个关键：

1.ASIN号 2.投诉原因 3.投诉方邮箱 4. 官方意见

Part2. 分析自己是否存在侵权

首先,不要因为对方说侵权了,就认为自己必定是侵权了,如今的商场如战场,有许多的恶意竞争对手会恶意投诉!

自己得有一个分析,重新审视一下自己的产品,自己的Listing是否有侵权行为。

Part3. 处理并回复邮件

若投诉邮件中并无提及侵权具体原因,那么,首先你要做的事便是按照Amazon官方要求-先联系投诉方,并抄送Amazon官方,要求对方告知侵权原由,并进行友好协商。

联系邮件模板如下:

Dear Sirs,

I am XXXX, Amazon seller of the ASIN:XXXXXXXXXX. We are informed that this product infringes your intellectualproperty right.

First of all, I apologize for that if wedid. When we received the infringement notice, we immediately check thelisting. As you can see, we have our owner brand, thus, we are not sure whatkind of intellectual right we infringed, we hope you can tell us. And wesincerely hope to solve this in an amicable way. If we did infringed yourproperty right, we promise not to do that again.

We are waiting for your soon reply.

Sincerely,

XXXXXX (署名)

On behalf of XXXX(店铺名)

Part4. 确认侵权原由并进行申诉

在确认侵权原由后,且判断我们是真实存在侵权行为,那么我们要开始重新审视自己所有的Listing是否还存在类似侵权可能性,

把存在侵权可能性的Listing都进行下架处理后,再写邮件给亚马逊进行申诉,申诉态度需要诚恳,表明自己是个菜鸟,并且下不为例,不会再犯以及后续的改善方案等等。

申诉邮件模板如下:

Dear Amazon,

Thank you very much for giving me a chanceto appeal the removal of our Amazon selling privileges .Please see ourfollowing information.

Our selling privileges has been removed byAmazon on XXXXX(日期), for some of our listings violated related Amazonpolicies,especially infringed intellectual property rights.

First we apologize for our wrong behaviour.We will carefully read related Amazon policies before we build new listings,and we will not sell any products that infringe other intellectual propertyright.

We are new seller on Amazon, but we hope wecan have chance to provide selling service on Amazon, we will do our best to bea good faith seller.

We hope Amazon can give me a chance again.If there's any other information you need, please feel free to contact us.

Look forward to your reply soon.

Sincerely,

XXX (署名)

On behalf of XXXX(店铺名)