近日,雨果网获悉,Shopee发布公告称,受疫情影响,菲律宾当地处于封锁状态,导致未到当地仓库且超过20天的订单继续发货会造成不取件率上升。为尽量减少卖家损失,Shopee平台已于4月8日取消相关订单,并向买家发放了补偿优惠券。

以下是Shopee提供的英文及中文沟通话术,供商家参考:

英文话术:

Dear esteemed buyer, due to the logistics situation in Philippines as a result of COVID-19, Shopee has cancelled the delivery of some orders. We are sorry that your order is on the cancellation list. For this situation, Shopee would have already made it up to you with a 25% off voucher issued to your account for your essential goods and digital products purchases. Please check your app for more details. You are welcome to place the order again and we will prioritize your order. Thank you for your understanding!

中文翻译:

亲爱的买家,由于菲律宾的物流受到疫情影响,Shopee平台取消了部分订单。我们非常抱歉,您的订单在取消名单中。对此,Shopee平台已经将可以在购买必需品和数码商品时使用的75折优惠券发到了您的账户中,更多细节请您在APP中查看。欢迎您再次下单,我们将优先处理您的订单。感谢您的理解!