作为亚马逊卖家,了解各种支持渠道和联系方式非常重要。本文将为您详细介绍亚马逊卖家在遇到问题时可以寻求帮助的各种渠道,包括电话支持、邮件支持等。

一、亚马逊卖家服务电话支持

1. US seller support phone: +1-888-280-4331

2. UK seller support phone: +44-2070-8479-11

需要注意的是,以上是亚马逊所在国的服务支持联系方式,并非中国电话。美英等地区需要在中国时间夜晚拨打,其他国家的支持电话可以通过亚马逊官网查询。在case没有及时有效回复时,可以通过此电话沟通case进度。在电话接通时,通常需要进行一些信息验证以证实是所属店铺的真实卖家。

二、亚马逊卖家服务邮件支持

1. 特别注意:

亚马逊更建议卖家先通过开case方式寻找解决问题的渠道,如果卖家的问题都通过发送电子邮箱沟通,长期将导致邮件太多影响处理问题的进度,同时将造成该邮箱会慢慢失效或者作废。亚马逊相关邮箱有可能会是通用模板回复,此时需要卖家有更多耐心,亚马逊每天会收到很多邮件,因此最好可以在邮件中一次性将要说的问题、店铺邮箱等表达清楚。如果亚马逊明确表示不在回复你,通常再次发送邮件是无用的。

2. 与Deals相关的邮箱:

- 被低价跟卖导致的秒杀问题: listings-report-nasd@amazon.com

- 秒杀团队: seller-support-deals@amazon.com，uk-marketplace-deals@amazon.co.uk

3. 举报恶意攻击或者敲诈: investigate@amazon.com,邮件标题请按照格式"feedback abuse report+卖家店铺名"提交。

4. 举报恶意评论: community-help@amazon.com

5. 投诉假货:

- US: seller-evaluation@amazon.com, listings-report-nasd@amazon.com

- UK: seller-evaluation@amazon.co.uk, listings-report-nasd@amazon.co.uk

6. 举报假冒亚马逊邮件(钓鱼邮件): stop-spoofing@Amazon.com

7. 专利侵权:

- US: copyright@amazon.com, notice@amazon.com, notice-dispute@amazon.com

- UK: notice@amazon.co.uk, notice-dispute@amazon.co.uk

- FR: notification@amazon.fr

- DE: benachrichtigung@amazon.de

- IT: notifica@amazon.it

- ES: aviso@amazon.es

- IN: notice@amazon.in

- MX: notice@amazon.com.mx

8. KYC审核相关:

- US: seller-verification-enquiry@amazon.com, cn-seller-verification-enquiry@amazon.com

- UK: seller-verification-enquiry@amazon.co.uk, cn-seller-verification-enquiry@amazon.co.uk

9. 欧洲税务问题:

- UK: uk-vat-support@amazon.com, merchant.service05@amazon.co.uk, vat-number-appeals@amazon.com

10. 儿童产品安全问题: child-safety@amazon.com

11. 沟通锁仓服务: aglc-cross-border-sales@amazon.com

12. 店铺费用索赔:

- US: seller-guarantee@amazon.com, payments-guarantee@amazon.com

- UK: payments-guarantee@amazon.co.uk

- DE: payments-garantie@amazon.de

- FR: garantie-amzpayments@amazon.fr

- IT: garanzia-pagamenti@amazon.it

- ES: garantia-pagos@amazon.es

- JP: payments-guarantee@amazon.co.jp

13. 账号冻结/关闭后FBA库存处理:

- US: remove-my-inventory@amazon.com

- UK: remove-inventory@amazon.co.uk

14. 店铺被关闭后货款处理:

- US: payments-funds@amazon.com, payments-investigate@amazon.com, merchant-reserve-inquiry@amazon.com

- CA: payments-investigate@amazon.ca

- UK: payments-funds@amazon.co.uk, payments-investigate@amazon.co.uk

- DE: payments-nachforschungen@amazon.de

- FR: investigation-amzpayments@amazon.fr

- IT: payments-investigate@amazon.it

- ES: investigacion-pagos@amazon.es

- IN: payments-investigate@amazon.in

- MX: payments-funds@amazon.com.mx

15. 账号绩效团队:

- US: seller-performance@amazon.com

- CA: seller-performance@amazon.ca

- UK: seller-performance@amazon.co.uk

- DE: verkaeufer-performance@amazon.de

- FR: performance-vendeur@amazon.fr

- IT: performance-venditore@amazon.it

- ES: performance-vendedor@amazon.es

- JP: alliance@amazon.co.jp, reports-fup@amazon.co.jp

16. 与账号表现和政策有关的申诉:

- US: pq-review@amazon.com, seller-performance-policy@amazon.com

- UK: pq-review@amazon.co.uk, seller-performance-policy@amazon.co.uk

- DE: verkaeufer-performance-richtlinie@amazon.de

- FR: politique-performance-vendeur@amazon.fr

- IT: performance-venditore-politiche-di-condotta@amazon.it

- ES: politicas-performance-vendedor@amazon.es

- IN: seller-performance-policy@amazon.in

- MX: politicas-performance-vendedor@amazon.com.mx