新冠疫情席卷全球，这场前所未有的疫情不仅给全世界的生活和经济带来前所未有的冲击,也让我们对客户的关心和体贴变得更加重要。企业与客户的关系就像同一棵树上的树叶,我们应该在这个艰难时期互帮互助,共度难关。

现在,轮到我们主动慰问客户了。我们应该用恰当的语言表达关怀,传递暖意。以下是一些常用的英文句式供参考:

1. 对客户表示关心

Hope you are well.

• We are all very aware of the pandemic on your country these days. We hope everything goes well and that the virus spread can be controlled.

• Hope you and your family are healthy and safe during these hard times.

• It is sadness that we hear of what is happening in your country. Protect yourselves, taking good care of your family.

• Hope this email finds you good and healthy.

• Hope everything goes well with you and your family.

• I will pray that you and your family will be healthy and nothing will happen.

• Is your family and you all good? I'm worried about the situation in your country.

• We also want you to have confidence that...

• We understand that it's a difficult time for all of you, but we got to be patient. I'm sure you will overcome the situation soon.

2. 说明业务进程

Our factory has restarted producing, but due to the virus，our delivery date will be delayed in the mid-May.

• We are carefully following the guidelines provided by the government to ensure that everyone can stay safe.

• At all events，we will try best to shorten the delivery time as soon as possible.

• We will let you know when we confirm the delivery date. You can also contact me at any time. Wish you and me good luck.

• We wanted to reach out and reassure you that we are open for business and are still processing your orders as usual.

3. 提供力所能及的帮助

Please do not hesitate to reach out to us if you have any further questions.

• If you need anything, let me know. I can send you some items by courier - anything you need.

• You can count on us at times, especially when you need some help.

• It is important to me that you and your family are well. As you have been a long-time customer, and we do want to help you.

4. 美好祝愿

Stay safe and take care of each other.

• Stay healthy, stay safe.

• As the global heath community and the world come together to face the pandemic, I believe we will overcome adversity soon.

• Take care and best wishes.

• I believe everything will be ok and we'll meet each other very soon.