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亚马逊作为一个电商平台,卖家难免会遇到恶意评论的问题。当遇到恶意评论时,如何联系亚马逊并请求删除该评论呢?本文将为您详细介绍处理恶意评论的方法。
当遇到恶意直评时,可以尝试通过以下方式联系亚马逊并请求删除该评价:
需要准备的资料
1. 差评截图
2. 恶意买家profile截图
3. 卖家账号邮箱写邮件发送到这个邮箱review-appeals@amazon.com
邮件模板一：针对单个直评,提供买家违反亚马逊的社区准则的理由, 把截图添加到附件
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Dear review-appeals group,
This is my shop:
This is my brand:
This is my seller email:
I am writing this letter because I have recently received malicious comments and would like the Comment Complaint Team to help me investigate and remove these false comments of unfair commercial competition, thank you very much! Below are the evidence and screenshots I provided.
ASIN of the product:
Title of the review: I would give 0 if possible
The name of the reviewer: Diane
A number of reviews and negative reviews post by this buyer account:
15 review, 13 negative review
The date of the review as it appears on our website: September 24, 2021
The direct link to the review: https://www.amazon.com/gp/customer-reviews/
Reason:
1. Diane review has no real purchase, None of them has a Verified Purchase.
2. Diane reviews are often updated several times a day. He usually gives different products and different negative reviews within a day, which is not in line with normal reviews.
3. All of the reviews are negative reviews and post by that buyer account. Only the last few days have been updated with positive reviews, and the updates have been very intensive.
4. I sold this product on September 16 and Diane reviewed it on September 24, just one week after maliciously smearing my product without going through with the purchase.
As you can see, I am a new seller and I have only 3 products in my store. As a new seller, I have always followed Amazon's rules and no irregularities.
This behavior violates the regulation of Amazon's manipulation of reviews, they damage the ratings of other sellers, their products, by giving malicious reviews to other sellers. Please investigate this account and help me to delete this review to create a fair seller environment and also please ban this fake buyer account, I'd be grateful if you could help me.
Waiting for your reply.
Best wishes
```
邮件模板二：同一个时间周期内, 出现大量差评（直评和vp）,所有差评都列出来,截图添加到附件
```
Dear review-appeals group,
This is my shop:
This is my brand:
This is my seller email :
The reason why I am writing this letter is that I have recently received a lot of malicious reviews and I hope review-appeals groups can help me investigate and delete these false reviews due to unfair business competition,thank you so much! The following are the evidence and screenshots I provided.
ASIN or ISBN of the product:
Title of the review: I really regret buying this product.
Name of the reviewer: LilibetBruniniqE
Date of the review as it appears on our website: August 31, 2022
Direct link to the review or post (click the 'Comments' link after the review, and copy or paste the URL that displays in your web browser):
https://www.amazon.com/gp/customer-reviews/R35RBASS4JEWNZ/
ASIN or ISBN of the product:
Title of the review: poor
Name of the reviewer: AbbigayleOvetaeU
Date of the review as it appears on our website:August 31, 2022
Direct link to the review or post (click the 'Comments' link after the review, and copy or paste the URL that displays in your web browser):
https://www.amazon.com/gp/customer-reviews/R9RFKS1KWRUE7/
ASIN or ISBN of the product:
Title of the review:The paper is very thin
Name of the reviewer:TeshawnaMckinseywT
Date of the review as it appears on our website:August 31, 2022
Direct link to the review or post (click the 'Comments' link after the review, and copy or paste the URL that displays in your web browser):
https://www.amazon.com/gp/customer-reviews/RHCGG9XHFLGGR
ASIN or ISBN of the product:
Title of the review:False advertising, everyone beware.
Name of the reviewer:Bergen
Date of the review as it appears on our website:September 1, 2022
Direct link to the review or post (click the 'Comments' link after the review, and copy or paste the URL that displays in your web browser):
https://www.amazon.com/gp/customer-reviews/R32D9KDXVS9YFA/
ASIN or ISBN of the product:
Title of the review: The object received does not match the interface picture
Name of the reviewer: BompassKesterfM
Date of the review as it appears on our website: September 7, 2022
Direct link to the review or post (click the 'Comments' link after the review, and copy or paste the URL that displays in your web browser):
https://www.amazon.com/gp/customer-reviews/RGPIO17K0RSOL/
ASIN or ISBN of the product:
Title of the review: The quality is not good
Name of the reviewer: SayAdamskyrA
Date of the review as it appears on our website: September 7, 2022
Direct link to the review or post (click the 'Comments' link after the review, and copy or paste the URL that displays in your web browser):
https://www.amazon.com/gp/customer-reviews/R1PTKOMV1DCP7R/
Reason:
1. Those review of LilibetBruniniqE and AbbigayleOvetaeU has no real purchase, None of them has a Verified Purchase.
2. These buyer names are automatically machine generated strings of garbled codes or serial numbers, unlike normal buyer names.
3. All of these buyer accounts have only 2 review, and all of them are negative and are for the same product, which is not in line with normal reviews.
4. Those reviews were post on August 31st, It's a very concentrated period of time, it's not consistent with the normal review display time, which shows that it was post on the same day, or over a period of time.
5. The number of bad reviews for this product increased by 6 in a week (Three of these bad reviews were added on the same day) and the number of malicious reviews for my product without going through with the purchase is 2. According to the previous record of bad reviews for this product, there is a maximum of 1 bad review a month.
As you can see, I am a legitimately run seller. As a regular seller, I have always followed Amazon's rules and no irregularities.
This behavior violates the regulation of Amazon's manipulation of reviews, they damage the ratings of other sellers, their products, by giving malicious reviews to other sellers. Please investigate those account and help me delete these six of reviews to create a fair seller environment, And please ban these fake buyer accounts also,I'd be grateful if you could help me.
```
