作为外贸小白,外贸英语函电的学习是必须要重视的一个关键点。如何在与客户沟通时,巧妙地安抚客户延迟交货的问题,是每一个外贸业务员都会遇到的难题。本文将分享一些外贸英语函电的模板,帮助大家更好地应对客户催交期的情况。

一、外贸英语函电:进口商抱怨出口商交货推迟

Dear XXX:

We refer you to the above sales confirmation which stipulates for shipment to be made not later than 31st August. on 26th July we opened L/C No.861. we regret that nothing has been heard from you since.

我们提醒你上面的销售确认书上规定装运时间的不晚于8月31日。我们于7月26日开出了861号信用证。但是令我们遗憾的是我们没有收到你们的任何消息。

When we placed our order with you we stressed that the goods would be required for the winter sales in this country and that they should therefore arrive here early Octomber.

我们和你们订货的时候我们强调这些货物需要在这个国家冬季销售,货物因此应该与10月上旬到达这里。

We normally supply a large number of retailer in the south-east of England and they have now been pressing us for supplies for their forthcoming sales,

我们通常给东南英格兰的大量零售商供货,并且他们已经催我们给他们供应即将到来的销售。

...

二、外贸英语函电:进口商抱怨出口商交货推迟的电报

Dear XXX:

Thank you for your letter of 15th September. concerning the delayed delivery of the goods under the above sales confirmation.

谢谢你9月15日的来信,关于上面所提的销售确认书中的货物延迟交货的事情。

We must apologize most sincerely for this delay, as we have been kept extremely busy over the last few months with a large number of orders from Europe and North America. and all of these have been dealt with in strict rotation.

我们必须为这次延迟交货表示我们诚挚的道歉。因为我们过去几个月非常忙于来自欧洲和北美的大量订单,这些订单都是严格按照订货次序执行的。

...

总之,面对客户的催促和延迟交货的问题,作为外贸业务员需要保持冷静和耐心的态度。不能将客户的问题直接变成自己的,而是要主动提出解决方案,并与客户进行良好的沟通。同时也要做好内部的供应链管理,避免问题再次出现。只有这样,才能更好地维护与客户的长期合作关系。