客户沟通是外贸工作中经常遇到的难点之一。有些客户在沟通过程中会表现得十分拖拖拉拉,这给工作带来了不少困扰。本文将分享一些跟进客户的有效方法,帮助大家更好地维护客户关系。

上个月底,一位客户催促加快货品出货,但由于款项被冻结,需要客户协助解冻才能提现。我们一直耐心地跟进,但客户总是以各种理由推脱,让人十分苦恼。直到开船日期越来越近,我们才让客户意识到严重性,他才最终配合解决了问题。

通过这个案例我们可以总结,有些老外确实做事拖拉,但只要能与他们的利益相挂钩,他们反应通常会很迅速。下次跟进客户时,不妨试着把问题的重要性与客户自身利益相关联,这样他们就更容易重视。

除此之外,以下一些跟进客户的句式也很实用:

1. 询问是否为对接人:"Are you the right person to talk to about this ? If I'm in the wrong place, could you point me in the right direction?"

2. 询问是否有兴趣了解详情:"Just reply 'yes' if you'd be interested in getting some more information and I'll send you a couple of short docs over."

3. 确认是否收到之前的邮件:"Did you have a chance to look over the quotation I sent last Friday?"

4. 提醒之前的合作:"Since I haven't heard from you last week, I realize my last email may have gotten lost in the slush pile, so I'm following up again."

5. 询问时间进度:"For this project, do you have an estimated time frame?"

6. 询问是否需要补充信息:"If there is any information lacking from our side which may assist your process, please let me know."

7. 解释产品优势:"I'm touching base again, because the products we recommended would be helpful for you to generate more sales."

8. 提醒订单定金:"Just a friendly follow-up about the advance payment for new order. Raw materials cost fluctuate heavily recently, Kindly arrange at your earliest to lock the price."

9. 询问进展情况:"Quick follow- up, any updates for the new order?"

10. 温和提醒:"A gentle reminder for below email as the raw materials keep going up. Please help finalize as soon as possible. thanks."

总之,保持客户关系需要我们主动积极地沟通,善用各种跟进句式,让客户感受到我们的专业和耐心。只有这样,我们才能更好地维护客户关系,提高工作效率。