作为跨境电商卖家,我们经常会遇到各种各样的消费者问题,如何用正确的方式回复已成为了一个不容忽视的技能。上次小编为大家分享了几个"万能模板",帮助大家用地道的英文表达来回复消费者的需求,避免因为文化差异和语言差异而导致的问题。不过,仍然有不少卖家反映,有时候这些模板无法完全满足需求。因此,小编今天特意为大家整理了一份"进阶版"的万能模板,希望能帮助更多的跨境卖家应对各种消费者问题。

当货物运送慢了,该如何做出礼貌的回复？

作为跨境电商,我们经常会遇到货物在运输过程中出现意外情况,导致运送速度不如预期。这时,消费者常会向我们询问或抱怨。如果回复不够得体,很可能会导致差评。以下是一份可以帮助我们向消费者做出有礼貌回应的万能模板:

Dear Valued Customer,

Thank you for contacting us.

We are sorry to hear that you are dissatisfied with the shipping timeframe for your order. Please be advised that due to your order shipping from overseas, we ask that you allow up to 8-15 business days for your

product to arrive as indicated on the item listing. Furthermore, we would also like to forewarn you that your package may not be traceable while it is in transit to your country. Your package should become traceable once the package has reached stateside and cleared customs. Once more we offer our sincere apologies for any confusion or concern our shipping timeframe may have caused.If you have any further questions or concerns, please do not hesitate to contact us.

Regards,

(Insert Seller Name)

当消费者对客服水平不满时,该如何作出合适的应对？

跨境卖家经常会遇到消费者对客服服务不满的情况,这可能是由于时差、语言等因素造成的。对此,我们可以用以下模板进行礼貌解释,并表达希望进一步为消费者提供帮助的诚意:

Dear Valued Customer,

Thank you for contacting us.

We appreciate your patience. Our sincere apologies for any delay you may have experienced while contacting us. Your feedback is greatly appreciated and continues to assist us in improving our level of service and

commitment to our customers. Can you please advise if there is any additional assistance we can provide you with for this order?

Regards,

(Insert Seller Name)