外贸业务是企业拓展海外市场的重要渠道,掌握相关的专业用语对于顺利开展外贸工作至关重要。本文为您总结了企业外贸业务中常见的基本短语、英文缩写以及其他质量术语类等,同时附上了外贸邮件中常用的语句,希望对您的外贸工作有所帮助。

一、基本短语

Time to volume: 及时大量生产

• Time to money: 及时大量交货

• FOUR CONTROL SYSTEM: 四大管制系统

- Quality control system: 质量管理系统

- Manufacturing control system: 生产管制系统

- Management control system: 经营管制系统

Classification(seiri): 整理(sorting, organization)

• Regulation(seiton): 整顿(arrangement, tidiness)

• Cleanliness(seiso): 清扫(sweeping, purity)

• Conservation(seiktsu): 清洁(cleaning, cleanliness)

• Culture(shitsuke): 教养(discipline)

• Save: 节约

• Safety: 安全

二、英文缩写

质量人员名称类

QC: quality control 品质管理人员

• FQC: final quality control 终点质量管理人员

• IPQC: in process quality control 制程中的质量管理人员

• OQC: output quality control 最终出货质量管理人员

• IQC: incoming quality control 进料质量管理人员

• TQC: total quality control 全面质量管理

• POC: passage quality control 段检人员

• QA: quality assurance 质量保证人员

• OQA: output quality assurance 出货质量保证人员

• QE: quality engineering 质量工程人员

质量保证类

FAI: first article inspection 新品首件检查

• FAA: first article assurance 首件确认

• CP: capability index 能力指数

• CPK: capability process index 模具制程能力参数

• SSQA: standardized supplier quality audit 合格供货商质量评估

• FMEA: failure model effectiveness analysis 失效模式分析

FQC运作类

AQL: Acceptable Quality Level 运作类允收质量水平

• S/S: Sample size 抽样检验样本大小

• ACC: Accept 允收

• REE: Reject 拒收

• CR: Critical 极严重的

• MAJ: Major 主要的

• MIN: Minor 轻微的

• Q/R/S: Quality/Reliability/Service 质量/可靠度/服务

• P/N: Part Number 料号

• L/N: Lot Number 批号

• AOD: Accept On Deviation 特采

• UAI: Use As It 特采

• FPIR: First Piece Inspection Report 首件检查报告

• PPM: Percent Per Million 百万分之一

制程统计品管专类

SPC: Statistical Process Control 统计制程管制

• SQC: Statistical Quality Control 统计质量管理

• GRR: Gauge Reproductiveness \u0026 Repeatability 量具之再制性及重测性判断量可靠与否

• DIM: Dimension 尺寸

• DIA: Diameter 直径

• N: Number 样品数

三、其它质量术语类

QIT: Quality Improvement Team 质量改善小组

• ZD: Zero Defect 零缺点

• QI: Quality Improvement 质量改善

• QP: Quality Policy 目标方针

• TQM: Total Quality Management 全面质量管理

• RMA: Return Material Audit 退料认可

• 7QC Tools: 7 Quality Control Tools 品管七大手法

四、常用外贸邮件语句

外贸工作中,最常用的沟通方式就是邮件。在邮件中使用正式的商业用语会让你的客户感觉到企业的专业,从而更有助于生意上的合作。以下是一些常用的外贸邮件语句:

1. Thank you very much for your kind reply.

2. We would like to take this opportunity to introduce our company and products.

3. Thank you for your inquiry dated on * (date of the email from your customer) concerning * (your product).

4. It gives us great pleasure to send along the technical information on the model together with the catalog and price list.

5. Received with thanks. (收到某附件并表示感谢。)

6. Inquiries regarding our new product, *** (your product), have been coming in from all parts of the world. (有点吹牛的成分,但主要是为了吸引客户的重视。)

7. You should note that the recent advances in raw materials have affected the cost of this product unfavorably. (如果觉得自己的价格会偏高,可以这么说。)

8. The falling market here leaves us little or no margin of profit. (拒绝客户的还价要求时,可以跟客户这么解释。)

9. Our current situation leaves us little room to bargain.

10. We will make every possible effort to speed up delivery. (为客户争取尽快发货。)

11. In response to your letter of *** (the date), we regret your complaint very much. (处理客户的抱怨。)

12. Please kindly find the attached BL darft, Thanks. (让客户查收附件常用的表述。)

13. Please kindly find the telex release letter as attached, and confirm your receipt by return.

14. Pls check and confirm your receipt by return. (要求收到后回复。)

15. Enclosed is our brochure.

16. We hope you will reconsider the offer. (委婉地让客户重新考虑下订单。)

17. Should you have any inquiry, please kindly feel free to let us know.

18. We look forward to hearing from you soon.

19. We look forward to the opportunity of being of service of you.

20. Thank you again for your kind cooperation.