在跟单的过程中，与客户保持良好的沟通很重要。通过邮件沟通，我们可以及时了解客户的需求变化,并及时反馈订单进度。本文将为您提供一些实用的邮件沟通范例,供您参考。

在跟单的同时,需要经常与客户保持互动,了解客户的其他需求,并告知这个订单的进展情况,时刻让客户知道,你的业务进展到哪一步。"早请示,晚汇报",在生意场上也是需要的。假设一张订单的周期是一个月,那每周一到两封邮件,跟客户保持联系,肯定是需要的。

以下是一些常用的邮件沟通模板:

一、邮件模板

Dear Clair,

How are you? Per your current order, do you have some additional comments? We're now doing the mass production for goods, and the color box with cartons will be completed next Wednesday. It will take us roughly 7 days for packing and testing. And the final inspection time is OK for us after 10 days. Would you like us to do the internal inspection for you? Or ask the 3rd party to take the responsibility?

By the way, I would like to recommend you some new items. Please check another e-mail with full photos and descriptions. Any interest, please keep me posted. I have all samples on hand, and could send them at any time.

I look forward to hearing from you soon.

Kind regards,

Kerry Hu

二、常用语句

1. Your order KJ-520 will be finished 15 days earlier. （您这边KJ-520的订单,会提早15天完成。）

2. Here attached the photos for some of our new products. （附上一些我们新产品的图片。）

3. Would you like SGS to take the responsibility for the final inspection? （请问您打算请通标公司来负责最终验货么？）

4. We found a serious problem, and would like to discuss with you by phone. Are you free around 2 p.m. this afternoon in British time? （我们发现一个严重的问题,希望跟您电话讨论一下。请问您今天下午两点有空么?）

5. Do you agree that we should redo the color box? （请问您同意我们重做彩盒么?）

常见问答 FAQs

Q1: 如何有效地通过邮件跟客户沟通?

A1: 可以通过以下几点:

1. 每周定期发送1-2封邮件,了解客户需求变化和订单进度

2. 及时回复客户的邮件,保持良好的互动

3. 使用简洁明了的语言,重点突出

4. 适当询问客户意见,体现尊重

Q2: 客户有新的需求怎么办?

A2: 可以采取以下措施:

1. 及时沟通新需求,了解具体要求

2. 评估新需求是否可以满足,并反馈给客户

3. 如果需要调整生产,提前告知客户并说明原因

4. 在满足新需求的同时,注意控制成本和交期

Q3: 如何向客户推荐新产品?

A3: 可以采取以下方式:

1. 在定期沟通邮件中,附上新产品的图片和描述

2. 询问客户是否有兴趣,并提供样品供其试用

3. 突出新产品的特点和优势,切合客户需求

4. 提供优惠价格或优惠政策,增加客户购买意愿