新客户的询盘通常会包含大量问题,这种初次沟通时期需要耐心回答。客户对供应商还没有了解,希望了解更多公司和产品信息,因此需要尽可能完整全面地提供信息。一些大客户和专业客户甚至有专门的相关表格供应商填写,这需要认真及时处理。

下面是一些常用的外贸邮件回复模板和句式:

邮件模板示例

Dear May,

Thanks for your inquiry. According to your questions, please find our reply as follows:

1. Is it possible to do O/A 45 days?

[Adeline Zhang]: As per our company policy, we can only accept T/T or L/C at sight. However, we're willing to compromise and do L/C with you.

2. What is your main market? Turnover?

[Adeline Zhang]: Our main market is the USA, and our annual turnover is roughly 5 million USD.

3. Have you cooperated with other customers in Germany? Who are they?

[Adeline Zhang]: Yes, we have received orders from OTTO and QVC in Germany through importers in Europe.

4. Do you have interest to do our own design items?

[Adeline Zhang]: Absolutely! We have great interest in that.

5. How many staffs in your company?

[Adeline Zhang]: We have around 35 office staff and 10 inspectors.

If you have any further questions, please let me know.

Thanks and best regards,

Adeline Zhang

Sales Manager - EU Team

常用外贸邮件句式

1. Thank you for your prompt response. 感谢您的及时回复。

2. Our annual sales turnover is around 50 million HKD. 我们的年销售额大约为5000万港币。

3. Have you worked with any customers in New Zealand before? 您是否有与新西兰客户合作过的经验?

4. We look forward to serving you again in the near future! 我们期待在不久的将来能继续为您服务!

5. Could you please visit our company when you're in China? 当您来中国时,能否抽空来我们公司看看?

常见问题(FAQ)

Q: 如何在邮件中有效传达公司和产品信息?

A: 可以针对客户提出的问题,尽量详尽地回答,同时适当介绍公司背景、产品特点等,力求让客户对供应商有更全面的了解。

Q: 大客户和专业客户的相关表格如何处理?

A: 这需要认真填写并及时反馈,表现出积极主动的合作态度。

Q: 如何结束外贸邮件,为未来合作留下好的印象?

A: 可以表达期待未来继续合作的意愿,并邀请客户参观公司等,营造融洽友好的氛围。