商务邮件是外贸工作和客户沟通最常用的方式。本文将为您分享在撰写商务邮件时需要注意的12个细节,帮助您提升邮件沟通的专业性和效率。

如何表达邮件中插入了附件

在邮件中表达附件的常用短语和句式有:

"Please find attached xxx"

• "I'm sharing a PDF with you that lists our product quotation."

• "The quotation you requested is attached to this email."

• "Please see the attached proposal for more details about our products."

• "Attached herewith this email are your required quotation."

• "Enclosed is the drawing for providing you more details."

您也可以在邮件结束后直接添加"Attachment"并注明附件内容,提醒客户留意。

邮件附件命名注意事项

如果邮件中插有附件,请务必使用规范的文件名,避免出现"qq截图"、"微信截图"等不专业的名称。

如果您有多个附件,需要在邮件中明确说明每个附件的内容,例如:

"I am attaching here with the following documents for your confirmation:

1) Packing list

2) Commercial invoice

3) Certificate of Origin"

附件文件名也应该清晰明了,如:

1) Packing list

2) Commercial invoice

3) Certificate of Origin

邮件的字母、空格和标点要规范

在撰写邮件时,请注意使用恰当的大小写、空格和标点符号。这些细节可能看起来微不足道,但对于老外来说却是相当碍眼的。

邮件字体加粗

将邮件中的重要内容加粗,可以让客户第一眼就能捕捉关键信息,例如:

"To ensure that you receive the goods by your requested date, please arrange the payment as soon as possible."

如何正确撰写邮件主题

以客户发来的主题作为参考,在回复时适当调整,例如:

客户主题:"Inquiry for School Bag"

• 您的回复主题:"Re: School Bag Price List (date)"

• 客户二次回复主题:"Re: Re: School Bag Offer-(date)"

• 您的回复主题:"Proforma Invoice for School Bag + PO#"

这样可以让客户一目了然邮件内容的大致情况,提高工作效率。

重要信息在邮件中的提醒

您可以在邮件中隐含一些重要信息,例如:

"As soon as l receive your confirmation on the samples, l'll proceed with the mass production immediately."

(如果您不确认样品,我就无法进行大批量生产。)

"Please let me know about your thoughts. l'll follow up as you suggest."

(我们会按您的意见来跟进。)

邮件内容长句的用法

在需要传达一些不太好的消息时,可以使用稍长一些的句子,以缓解消息带来的情绪影响,例如:

"Sorry to inform you that the shipment has to be delayed for a week. l will keep you updated about the status."