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不少外贸人对打电话给买家这件事有些怵，总觉得自己口语不够好，或者怕听不懂买家在讲些什么，所以极力避免。但其实有些时候，一通电话的效果远远好过邮件漫长的你来我往，只要勤练习，做好准备，就能应对各种情景的对话。
给买家打电话前的准备工作
预约
为了不打扰对方生活工作，跟买家通电话前最好预约一个时间，这样就不会引起买家的反感。
FAQ
准备好你所能想到的有关产品、有关公司的问题和答案，以便第一时间为买家解决疑问。
录音APP
对于听力不太好的外贸人，可以试试在手机里装个电话录音APP，这样即使一开始没有听清客户说的话，挂断电话后也可以通过录音反复确认。
下面OKKI为外贸人列举了一些英语电话的常用句式，在给买家打电话前，不妨多练习。
1. 开场话术
"Hi, it's 你的名字 from 你的公司. May I (please) speak to Mr.Smith?"
"你好，我是x公司的xx，请问您是Smith先生吗？"
2. 对方不在或正忙
"Could you please take a message? Please tell her/him that..."
"I'd like to leave her/him a message. Please let her/him know that..."
"能否请您留个消息，告诉他……"
"When is a good time to call?"
"什么时候方便我再次来电？"
"When is she/he going to be back?"
"他什么时候回来？"
"Could you tell him/her that I called, please?"
"能否转告他我找过他？"
"Could you ask him/her to call me back, please?"
"能否转告他请他回电给我？"
"Okay, thanks. I'll call back later."
"好的，谢谢，我待会儿再打来。"
3. 有事说事
"I'm calling to ask about/discuss/clarify..."
"I just wanted to ask..."
"I'm calling about/because..."
"I'm calling to follow up on..."
"我打电话来是为了……"
4. 纠正对方的说法
"I'm sorry, but I think there has been a misunderstanding..."
"I'm sorry, but it's not quite right."
"不好意思，但我想您有所误解……"
5. 与买家确认重要信息
"Let me see if I got that right."
"When you say...do you mean...?"
"So if I understand you correctly..."
"Just to clarify, you said..."
"I'm not sure I understand. Did you mean...?"
"再跟您确认一下，您的意思是……"
6. 没有听清买家在说什么
"I'm sorry, I didn't catch that. Could you please repeat yourself?"
"不好意思，我没听清，您能重复一遍吗？"
"Would you mind spelling that for me?"
"您能把这个拼写一下给我吗？"
"Would you mind slowing down?"
"您能说慢一点吗？"
"Would you mind speaking up a little bit?"
"您能说大声一点吗？"
7. 当通话质量不好时
"I'm sorry, could you speak up, please?"
"Would you mind speaking up a bit?"
"您能说大声一点吗？"
"I'm sorry I can't hear you very well."
"I think we have a bad connection."
"不好意思线路不好，听不清楚。"
8. 结束通话时
"I will follow up with the requested information soon."
"我会尽快跟进您所需的信息。"
"I will keep you updated on our progress."
"有新的进展我会及时通知您。"
"Thank you for your time. Have a great day!"
"谢谢，祝您愉快！"
